Meeting with Louise Buxton w/e 11th July 2008
On Tuesday I went to the Buxton campus to visit Louise Buxton, content author of the Customer Service Skills module. Progress is going well on this module and there are currently three units uploaded onto OpenLearn in various stages of development: Introduction to Customer Service; Responding to Customer Needs; and Market Research Methods.
Louise has rewritten a lot of the material to address the copyright issues of quoting from various websites and books and also to provide feedback on various activities included in the material. Louise has also rewritten the introductions for all of the units to make them more detailed.
We discussed some of the longer external articles that are included in the material for various units and Louise has said that she will pick out the relevant information and rewrite them to avoid any further copyright issues.
We also discussed the tagwords that can be included in the metadata file: I will take keywords from the unit material and include these in the metadata file and if there were any other tagwords that Louise wanted to add she would let me know.
We agreed to meet in two weeks time and in the meantime we’ll stay in touch via email.